Fast Turnaround, Quality Fix for Personalized Products

For products such as laptops and PDAs, with personalized end-user information, settings and configurations, it’s critical that end-users receive the original unit back as quickly as possible. Solectron Same-Unit Repair receives, screens, tests, repairs and returns same-unit, in-warranty/out-of-warranty products to end-customers – fast. With our depots situated in strategic logistics locations worldwide, we have greater flexibility and larger time windows to process late orders and early deliveries, so customers experience fast turnaround time for personalized products.

Minimize Costs and Heighten the Customer Experience

We are the market leader, handling the repair of more than 700,000 notebook computers annually. For these commodity-based products, Solectron Same-Unit Repair includes all of the elements required for a quality fix. We help increase end-customer satisfaction by retaining all settings and data on equipment, whenever a repair action makes that possible. We lower the total cost of service by improving first-time-fix and repair yields using our depot expertise, and by reducing parts usage through our sophisticated factory-repair processes.

Same-Unit Repair: Highlights

• Visually inspect products
• Isolate fault conditions to a failing part or field replacement unit
• Replace or repair failed parts, or field replacement units
• Perform final product repair verification test and quality inspection
• Offer next-day or same-day turnaround
• Analyze and report monthly repair activity
• Log and track product returns