Solectron Retail Technical Services (RTS) specializes in providing customer-facing technical support in retail locations. Around the globe, RTS associates consistently deliver a high quality customer experience at the point of sale helping end-customers solve technical issues by troubleshooting and fixing electronics products. Our associates are also trained to upsell complementary electronic products. Today RTS associates are located in over 800 retail locations worldwide.

Technology moves fast and we move with it. Solectron RTS takes responsibility for developing and maintaining a highly effective, efficient, and repeatable technical workforce by providing the engines needed to power recruiting, education, deployment and execution of technical support in retail locations.

By providing customer-facing technical service at retail locations, we boost revenues and consistently deliver results to retailers and OEMs by increasing customer retention and decreasing product return rates, lowering total cost of service, and improving overall customer experience beyond the initial product sale.

RTS Highlights

• Solution selling enhancing your revenue streams
• Recruit, hire, train, deploy and manage associates
• Tailor services to meet specific client mandates
• Provide new hire orientation, ongoing staff training and certification
• Offer front-line support in troubleshooting, configuration and customer education and repair
• Increase end-customer satisfaction levels by expediting problem resolution
• Provide internal consulting with client retailers or manufacturers to improve sales, efficiencies, future product performance or reliability