Returns Management with Speed, Accuracy and Convenience

Returns are a fact of life for all equipment vendors. The challenge is to run an efficient and effective channel returns process. Solectron Channel Returns offers a powerful solution for managing returns–and quickly and accurately handling credits–through retail and reseller channels. Solectron Channel Returns helps improve both channel-partner satisfaction and total cost of service. We manage numerous types of product returns including defective and dead-on-arrival products, buyer remorse returns, demo returns and stock rotation returns.

Spanning the Entire Returns Cycle

Leveraging our advanced information technology infrastructure, we manage the entire returns process between our customers and their customers, retailers and resellers. We lower the total cost of service by centralizing all returns processing, automating product disposition based on contractual terms. To ensure fast response and convenient returns, we leverage more than 20 worldwide SGS sites and a global network of hubs, specialty depots, country depots and low-cost centers.

Channel Returns: Highlights

• Receive electronic RMA/ASN orders, support resale of product
• Authorize returns using customer criteria
• Perform visual inspection of products
• Disposition product for credit, issue credit flag for processing
• Redistribute or warehouse refurbished products
• Ship goods to suppliers, resellers or clients
• Collect, analyze and report on product returns and dispositions