Retail Technical Services
 
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On-Site/Field Services

As a Flextronics company, the RTS on-site field service organization blankets the United States and the UK with a network of 300 partners and 2,800 technicians who bring with them years of experience. We offer a suite of personal computer, home theater and network services for consumer and small to medium-sized business ranging from installation, to repair and on to sales.

RTS ties this all together with the best IT solution on the market. Our automated IT solution manages service event elements and links retail and field operations.

Customer service excellence is delivered with each service reinforcing our partner’s brand and exceeding their needs. Our leadership and partner network experience comes from well respected names in the industry including Firedog, DirecTV and Dish Networks.

RTS Field Service Capabilities

PC Services

• New Set-up & Configuration
• Hardware & Software Diagnostics
• Virus and Spyware removal
• Software/Security Installation
• Data Migration
• Printer/Peripheral Set-up
• Memory Upgrades
• Hard Drive Installation
• DVD or External HD Backup
• Optimization & Personalization
• MP3 Set-up
• Internal Card Installation

Network Services

• Wireless Network Set-up
• Network Security
• Router Installation
• Media Server Set-up
• Network Diagnostics
• VOIP Installation
• ISP Configuration
• Wireless Printer Set-up

Home Theater Services

• Home Theater Installation
• In-home Consultation
• Speaker Installation
• Basic TV Set-up
• On the Wall TV Set-up
• Projector/Screen Installation
• Audio/Video Component Installation
• PC/media server integration to Home Theater
• Remote Programming
• Digital Set-top Box Installation
• Custom Installation

RTS Field Service Network

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